Where did the Adirondack chair originate?
Some say Westport, New York. Read our Brief History of the Adirondack Chair for more details.
Why do you use Cypress?
For many reasons. Cypress is well known for its resistance to insects, rot and decay. Its color consistency, density, hardness and relative lack of knots are distinctive characteristics which make cypress an excellent choice for outdoor furniture. It is also a beautiful wood (one of Frank Lloyd Wright's favorites) and often displays lovely patterns of grain and a predominantly yellow tone, with reddish, chocolate or olive hues.
Although Cypress is resinous, the resin (called Cypressene) isn't sticky. It glues well, sands easily and readily accepts finishes. It is also among the most durable woods in the world, which is why it is called "the wood eternal." It is more elegant and beautiful than any treated pine you'll ever see.
What kind of Cypress do you use?
Only one species of cypress grows in the United States, Taxodium distichum, so that's what we use. Bald Cypress is the common name for this species, although it's marketed under many other names. (It's called Bald Cypress because the tree loses its needles in the Fall.)
In the United States, most cypress trees grow in the South, primarily in wet, swampy areas along the Atlantic Coastal Plain to Florida, and west along the Gulf of Mexico to the border of Texas and Mexico. Cypress also thrives along the Mississippi Valley from the Louisiana delta to southern Indiana. Cypress is no stranger to water!
What forms of payment do you accept?
We accept personal checks, money orders and cashier's checks. You can either send 1/2 at the time of the order and the other 1/2 at time of shipping or send the total amount due at time of order to speed things up a little.
How much do you charge for shipping?
We charge a flat rate of 10% of your order to cover shipping costs. Your order will be shipped via FedEx Ground in the continental US only. Allow 2-5 business days for delivery after your order is shipped. Sales tax (7.0%) is applicable only in North Carolina.
What is your return policy?
Items may be returned or exchanged within 30 days of receipt of the order for any reason as long as they are in new and unused condition. Please phone or e-mail for a Return Authorization before returning any merchandise. Shipping charges are non-refundable. See our money back guarantee for more details.
What is your privacy policy?
We do not share or sell our customer information with anyone.
How long will it take to get my order?
Most orders ship within two to three weeks of receipt, depending on size of order and time of year. Delivery time via FedEx Ground service is about 2-5 business days depending on your location. We will alert you by phone or e-mail if we anticipate a delay.
Do I have to assemble the furniture?
We completely assemble our products, then partially disassemble them prior to delivery to reduce shipping costs. Detailed assembly instructions are included with every order.
What tools are needed to assemble the furniture?
A square-drive screwdriver which is included with your order. (A clamp helps but is not essential.)
Do you offer a money back guarantee?
Yes. We offer a 30 day money back guarantee. See our guarantee for more details.
Have more questions? Send us an e-mail or call us Monday thru Saturday at (336) 577-3079.
